Frequently Asked Questions

Placing an order with Via2Shop is quick and easy. This is how you place an order:

Place an item in your shopping basket by selecting a size/colour/type if necessary and click on the big blue "Order Basket" button
Continue shopping, or click the "View Basket" button to complete the order.
On the overview page of your shopping basket, you can review the order again and then click the "proceed to checkout" button.
On the "checkout" page, enter your details and the desired payment method, then click the "place order" button. Please be aware that this order implies an obligation to pay.
Once the payment has been successfully completed, you will receive a confirmation e-mail from us summarising your placed order.

Once the order has been placed, you will receive an e-mail confirmation with all the details. As soon as we have received payment and all products are in stock, we will dispatch. We aim to dispatch all orders within 1-2 working days. If an article is unexpectedly out of stock, or has a longer delivery time, we will inform you as soon as possible.

PostNL will arrange shipping on our behalf. If nobody is at home at the time, PostNL will offer the parcel the next day. When the parcel cannot be delivered for the second time, you will receive a notification from PostNL stating where the parcel can be collected, which is often the nearest post office. So you do not have to stay home especially for the parcel.

Shipping costs are free if the order amount exceeds €50. If it is lower than €50, we will charge €5.95 for shipping costs

Country: Shipping costs:
Aland €31.00
Albania €31.00
Andorra € 31.00
Australia €29.30
Belgium €9.00
Bosnia and Herzegovina € 31.00
Bulgaria €24.00
Canada €29.30
China €29.30
Dennmark €16.00
Germany €10.00
England €13.00
Estonia €25.00
Faroe Islands € 31.00
Finland €21.00
France €21.00
Gibraltar €31.00
Greece €28.00
Guernsey €31.00
Hungary €18.00
Hong Kong (Island) €29.30
Ireland €22.00
Iceland €31.00
Italy €18.00
Japan €29.30
Jersey €31.00
croatia € 35.00
Latvia €25.00
Liechtenstein €24.00
Lithuania €24.00
Luxembourg €12.00
Macedonia €31.00
Malta €31.00
Man €31.00
Moldova €31.00
Monaco €25.00
Montenegro €31.00
Netherlands €5.95
Norway €47.00
Ukraine €31.00
Austria €16.00
Poland €22.00
Portugal €24.00
Romania €24.00
Russia €58.00
San Marino € 31.00
Serbia €31.00
Slovenia €19.00
Slovakia €19.00
Spain €20.00
Spitsbergen € 58.00
Czech Republic €22.00
Vatican City € 31.00
United States (US) € 29.30
Belarus € 31.00
Sweden €24.00
Switzerland €33.00

All our products carry the manufacturer's warranty. This means that a product that has been used properly and shows a defect will be treated as a complaint by us. We will get back to you as soon as possible.

If in doubt about a complaint, you can always email or call us. We will often be able to answer it by then.

Yes, it is possible to come and see or try on some products at our premises in Vianen or Budel. However, we only do this by appointment. Mail us about availability and opportunity.

Contact us to make an appointment.

Rusting:
We understand that this is very unattractive.
Unsightly corrosion can occur quickly due to dirt and moisture, especially in hard-to-reach places, Therefore, rust development is a maintenance problem in the most common cases.

Here are a few tips, including WD40:
First of all, the bike must be cleared of all dirt to reveal its size.
Preferably use a special brush or a little warm water with washing-up liquid.
You can use a sponge or a spray brush to scrub. Cleaning with a pressure washer is not recommended. Afterwards, rinse well and then rub your bike dry.
Now you can see exactly which positions are affected and how far the process has progressed. Minor surface rust is no reason to panic; it is easy to remove. For this, the affected areas are sprayed with oil, e.g. WD40.
This should work for about 24 hours. After that, the rust should soften and is easy to remove with a cloth. Rust protection can be applied afterwards and at regular intervals in the future.
There are special polishes that act as a protective film.
As a second step, rust converter should be applied to the treated areas.

Yes you certainly can, we have the BohltE folding bikes in Vianen where a test ride can be taken. We have the NCM E-Bikes in Budel.
However, you need to make an appointment with us first.

Returning your order can be done within 14 days from the day the order is delivered.
Please note that you are only liable for the depreciation of the products resulting from the use of the products if you have used the product more (intensively) than necessary to test it properly. We understand that you want to have a good look at the purchase first and also test it out briefly. It is important to know what we mean by brief testing, to avoid misunderstandings. To evaluate an E-Bike it is not necessary to cycle more than 3 kilometres. If you do, we may charge you for any depreciation. Also if you return the product incomplete, damaged and not clean, a write-off may be charged. By complete we mean including all parts that belong to the bicycle, such as the battery charger and the second bicycle key.

Always return the item(s) properly packaged (if reasonably possible in the original packaging)
When returning the item(s), always complete and attach the return slip provided.
Returns can be sent to the following address:

Via2Shop
Giessenborch 66
4132 HR Vianen

The costs of return shipment are the responsibility of the consumer and must be arranged by you. We would like to receive the Track and Trace number from you so that we can then arrange for it to be received.
If you have received the wrong item or a package has been damaged during shipping please contact us as soon as possible.
We will refund the total amount to your account as soon as possible, but always within 14 days of the dissolution of the agreement. We aim to process your return within 3 working days after receipt. You will receive an e-mail confirmation when this is the case.

In the unlikely event that you do not have the return document, you can find and print it on the "Return Policy" page.

Did you ride the bike around or did it accidentally get damaged while you had it in the house? Then we can no longer sell it for new price if you return it to us.

Have you ridden more than 3 kilometres on the bike? Then we use a depreciation starting at 25% as a guideline. This is the reduction in value of the bike due to the amount of use and/or damage. Based on the amount of damage, we determine whether an additional depreciation is calculated.

The amount of this depreciation is determined by an expert mechanic. The amount depends on the number of kilometres driven on the bike and/or the amount of damage. Once the bike is back in our warehouse, the expert inspects it from top to toe to make a good estimate of its depreciation. If any parts are missing, e.g. keys, this will be included in the depreciation.

Returning your order can be done within 14 days from the day the order is delivered.
Always return the item(s) properly packaged (if reasonably possible in the original packaging)
When returning the item(s), always complete and attach the return slip provided.
We cannot take back worn or damaged items. Price tags and item tags may not be removed from the item.
Returns can be sent to the following address:

Via2Shop
Giessenborch 66
4132 HR Vianen

The costs of return shipment are the responsibility of the consumer and must be arranged by you. We would like to receive the Track and Trace number from you so that we can then arrange for it to be received.
If you receive the wrong item or a package is damaged during shipping please contact us as soon as possible.
We will refund the total amount to your account as soon as possible, but always within 14 days of the dissolution of the agreement. We aim to process your return within 3 working days after receipt. You will receive an e-mail confirmation when this is the case.

In the unlikely event that you do not have the return document, you can find and print it on the "Return Policy" page.

We use a secure connection the moment you access our checkout system. You can see from the lock icon in the browser screen that all data is sent encrypted via a secure connection.
So this way, your data always remains protected.

It is of course annoying if you have a complaint about our products and/or services. We would like to help you further and provide a desired solution. You can mail to:

info@via2shop.nl

Our complaints staff will review the complaint and try to resolve it to everyone's satisfaction.

After receiving your complaint, we will send you an acknowledgement.
We will reply to your complaint within 14 days of receipt, should it take longer, we will notify you.
Should you not appreciate this, you can also always contact the mediation department of Stichting Webshop Keurmerk, of which we are a member.

From 15 February 2016, it is also possible for EU consumers to file complaints via the European Commission's ODR platform. This ODR platform can be found at (http://ec.europa.eu/odr .) If the complaint is not already pending elsewhere, you are free to file the complaint through the European Union platform.